I just loved this tid bit on ReRollz.com featuring R.A. Salvatore:
Rerollz: What do you think is the most successful medium for delivering a storyline inside a MMOG? Is it text in a Quest Log window? Is it dialogue bubbles popping up from NPC’s on screen? Or is it perhaps voiceover work like with what they are doing at Bioware’s Star Wars game?
R.A. Salvatore: It’s definitely not the text bubbles. Of that I am certain. How many people read the text of a quest carefully, compared to those who just read the objectives to get it done? I think it’s a combination of a lot of things: some text, sure; voiceover helps, but even that can get tedious if it drones on too long (the opening of Culling of Stratholme…); cut scenes can do phenomenal things to evoke emotion in the player, if they’re done well; and finally, as I said above regarding Icecrown, the idea that your actions actually change the environment is probably the most powerful thing of all.
How cool is he!? So glad someone out there gets it. Of course, being one of the foremost writers in fantasy adventure, I suppose he would. lol.